Luxury Hotel Definition from Guests Viewpoint
Luxury hotel means something specific because you pay high rates and expect supreme hospitality standards with regards to rooms, service, dining, and in everything a good hotel offers. Hotels are designated star ratings but the real meaning of luxury is defined by the guests.
What guests expect from luxury hotels?
Booking must not be complicated
Reservation process needs to be simple with all necessary help. You can book le meilleur hébergement à Bromont [the best accommodation in Bromont] directly from the internet in advance to enjoy a luxury retreat for less.
Quick discreet check-in and check-out process
Waiting for long time to check-in is really frustrating when you spend a long time on flight or travel by car to reach the hotel. Many hotels now incorporate iPads for check-in and check-out. They even make sure that your luggage reaches your room in 15 minutes.
Get desired room
The room assigned will be according to your requests with elements like near lobby or private, garden or city view, near or away from elevator, ground or high floor, twin beds or king, etc.
Luxury hotel features
You walk in the luxury room to find high quality furnishings without any cheap touches like reading lamps. Fresh air with no odors of old smoke, aggressive room freshener, strong cleanser, mildew, etc.
Bed with firm mattress, natural fiber bedspread, and different pillow types. Sufficient storage options like counter, drawer, tabletop, and closet space. The other necessary features include comfortable reading chair, desk, flat TV, Wi-Fi, iPhone dock, a clock, coffee maker, full length mirror and quiet HVAC system performing well.
Luxury hotel bathroom go beyond
Guests look for a ventilation source, a fan, double sink, enough counter space, unstained/unchipped counters, spacious tub for two [easy to step in], good water pressure for enjoying shower, artisan toiletries which are not too masculine or flowery, shower cap, bath gel or soap, slippers & robes, terry towels, racks & hooks, make-up mirror with lights.
Guests expect warm hotel personnel
Hotel personnel need to be warm and greet guests with a smile. Hotel housekeeping needs to be dependable, thorough and quiet. Handymen or maintenance personnel need to appear instantly at your room, in case of jammed coffee maker, locked safe or to resolve whatever issues you are experiencing.
Outstanding hotel dining
Bar and restaurant needs to be attractive offering delicious food. Breakfast is complimentary, at several hotels but they should not include cottony bagels, packaged cereals, and like.
Amenities like fitness center, swimming pool, 24-hour room service, laundry service, lobby area with bar service, couches, and Wi-Fi are all the complimentary services luxury guests expect for the high rates they pay.